Planet Organic Reviews

I placed an order to be delivered on 12 July 2022. The kombucha was packed with ice cubes to keep it cool. Excellent packaging and delivered on the day and time given by DPD. Goid service

I will no longer purchase from them. I spent £5 on a bad delivery, took half a day off, and the driver did not show up. In fact, he took a picture of a shop 300 metres away from my house and then left. I tried calling dpd customer service, but all I got was to rearrange my delivery and go to the pick up point myself. So, in addition to spending £5, I'll have to pay for fuel and take more time off to get to the pick-up location, which is not close to my house. I will never buy anything from Planet Organic again.

Had an item wrongly charged to my purchase which is fine I totally don’t mind cause mistakes happen and we are all human with lives outside work and sometimes our minds get distracted. However, the attitude of staff working there- wowza!! I would like to say that the gentleman reimbursing me is NOT who I am referring to.
I’m not sure why/ how most of the people Planet Organic hires are so utterly uninterested?! I worked retail too and I would never ever do a little dance/ wiggle behind the till or hold/move vegetables and shop items like they’re rubbish when moving them from aisle to aisle etc. Standing there waiting for my refund in front on the till looking around the shop was incredible. Great shop concept but train your people better.

Bought beef and chicken bone broth. Almost completely tasteless and texture of water. No body and real taste of chicken or beef. Must have been diluted massively if the stated method of manufacture is to be believed.

Great after order support, just like home hobbyist like me so often need. Thank you Li.

Can't wait. . . .

It's not ethical to trick customers for donations. Very disappointing

Good coffee poor service

Really poor customer service. Probably one of the most unhelpful customer service I ever experienced. I placed an order last week Tuesday for Inika makeup as they had really good offers. I was contacted to say planet organic had ran out of stock which is fine it does happen. I was then told that they would get stock in but it would delay my order by a week- would I be ok with this and that they would refund me my delivery charges- free for orders over £50 such as mine:))). I replied to them and sent another follow up email to which I received no reply. I then contacted customer support who said the order had been dispatched!! (Mind you I never said yes, dispatch and delay it further, they just sent what they had in the store I guess) they cannot and will not offer any sort of compensation. The customer service agent I spoke on the chat, seemed totally unimpressed with the complaint which I kind of get it’s not her fault and she probably gets loads. She then offered 15% off my next order !! So order again essentially - LOL. I haven’t seen this”discount” applied on my account and won’t hold my breath either.
It’s now been over a week, I obviously paid in full, I have not received my order but will be receiving it in the next couple of days (fingers crossed). Really curious what it contains or if it’s further delayed cause of Easter. Not good enough customer service won’t order again

sends wrong items took a week to sort out telling me they can see on the camera that it was boxed well it wasn’t i waited in for collection of incorrect item sent when the delivery guy turned up with no label so it could not be sent even tho they told me he would have a label wasted my time again you can’t even call them to sort out an issue that could take two minutes it’s all done through email which is time consuming takes days you can’t even return in store i will never buy from this store again.. in response to your response it took a week sorry 8 days to make the arrangement because of your email process for collection you need a phone line for your customers it took 5 minutes when i called the store transferred me to ophelia but i was constantly being told you can’t call out and customers can’t call thank god for the store putting me through to wrap it all up instead of your email service which takes 8 days it’s taken longer for the correct item to be sent apparently it will arrive today i still do not have the correct item we shall see

I would like to make a complaint regarding your pet policy at your Westbourne grove store.
I have a small dog (less than 4 kilos) who I carry in with me when I go in daily to pick up a coffee/juice or buy my groceries.
The staff there have been so inconsistent about the policy on carrying small dogs. The manager has told me that small dogs are allowed in if carried, however I have been chased out on multiple occasions by staff and security, and told off in the queue in front of other customers most recently by a woman named Sharon who was quite rude and threatened not to serve me at the juice counter yesterday.
It's embarrassing and not the way I expect to be treated having been a daily loyal customer for 6 years.
I was standing well behind the counter holding my small dog paying for my juice...a metre and a half away (after a tray of covered cakes) were some open pastries. She actually went as far as telling me to move even further away as my dog hairs could fly over and contaminate the pastries. First of all my dog is non-shedding… but if contamination is such a worry cover your pastries! It’s not like customers are wearing masks or hair nets while choosing their pastries- And there is no protection from flies.
Notting hill is a dog friendly neighbourhood, I have no trouble taking my dog to Gail's, Waitrose, Bens etc.
It’s upsetting to have been given the go ahead and then to be chased out the next few times I’ve gone in.
The staff should be uniformly briefed on polices because it looks extremely sloppy to be so inconsistent.

I usually visit chiswick branch every week for our weekly shopping.We have a dog and a couple of months ago, during our visit to store, I have carried her on my shoulder and employees came and said to us that our dogs can be on foot in the store because they changed their pet policy.Even though it is alright , I didnt want to let her down so she was puppy and accidents might happen. Yesterday we went to store, and an employee came directly and said we are not allowed to enter store but we could leave her at entrance. We asked her is this the new rule or not. She said nothing but said dog is not allowed in store. If not, why every employee came and said to us dogs are welcomed in store for a such a long time. If the store has a strict policy for this , they need to put a visible sign on their entrance and every employee need to be fully informed about rules.it there is no change in policy, it is much worser as it would be a discrimination.

Hugely disappointed by my online purchase that I just received. (Order number 272347) All crackers are crushed to bits and I had bought them to give to a friend.

Planet Organic is a gorgeous shop with the best selection of quality organic / gluten free products that it's hard to find anywhere else. Caring smiley staff. Paid parking outside the door (nw3). Have recommended this branch to friends.

I’m am so upset really was looking forward to getting organic fresh fruit and veg to spend £50 on what looked good products to get home and have Moldy out of date food tomatoes was past sell by date by 2days which I should of looked but didn’t think would be on shelf and coconut was pure moldy in side it’s was disgusting kewi was off when cut open chills had mild along with the rest I brought and I wouldn’t be able to get refund as I got home and used product would of been to late to take have cut vegetables :(

Really great offering, especially for someone with dietary restrinctions. Very expensive though, even for organic.